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Room booking in a co-living residential building
The owner of a coliving investment located in Warsaw decided to use the application to increase the comfort level of using common areas in a premium investment, equipped with, among other things, a fitness zone, an art room, and a sauna.
Situation
- Until now, the booking process and access to the rooms required the assistance of reception staff, who entered bookings into a system closed to users, opened doors at the request of the person making the booking, and collected fees.
- In the absence of reception staff, for example at night, residents had to find a security guard to open the locked rooms.
- Guests visiting residents needed their physical presence to be able to use the common rooms.
- Due to the lack of a shared calendar that was easily accessible to everyone, the rooms intended to support community building became a source of misunderstanding.
Challenge
- Limiting the role of reception to monitoring room usage without sacrificing access control.
- Connecting the reservation system to a payment platform displaying current prices and amounts due.
- Eliminating reception staff errors caused by incorrectly entered name reservations.
Solution
- The installation of Blue Bolt devices took just one day, avoiding a long and inconvenient period of inaccessibility to common areas for residents. The entire process was shortened. The role of reception staff is now limited to creating accounts and making rooms available in the mobile application to residents, who can start booking immediately.
- QR code readers allow guests to access rooms from residents or the administrator in less than 15 seconds, and access cards can be stored in Google and Apple wallets.
- The Blue Bolt application has been integrated with the billing platform, allowing users to view details about room availability, check booking prices, and make payments in one place.
- A clear view of the booking calendar prevents congestion and disputes, and has a positive impact on the rhythm of life in the entire building.
- The rooms are easily accessible 24 hours a day, even outside reception hours.
- To better manage resident bookings, a reservation confirmation requirement has been implemented, which ensures that the room availability calendar reflects the actual situation and eliminates mistakes. The building manager can also make or cancel reservations on behalf of users and has access to their history. This gives them important insight into how residents use common areas, allowing them to analyze their habits and needs in order to better tailor their offerings and use this information when designing future spaces of this type.
- The investment has increased the prestige of the building and the comfort of its use, providing additional value for residents and distinguishing the property from the competition.
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